Customer Profile
A national distributor operates a large fleet of commercial vehicles across multiple locations. With time-sensitive deliveries and a highly competitive market, maintaining fleet uptime and cost efficiency is critical to their operations.
The Challenge
At their Evansville, Indiana location, a vehicle was taken out of service due to an electrical malfunction. A different service provider initially diagnosed the issue and recommended replacing the Engine Control Module (ECM), a costly repair estimated at over $6,000. However, their diagnosis relied on generic diagnostic software, which lacked the precision required for this specific vehicle.
The Wiers Solution
Seeking a second opinion, the fleet operator turned to Wiers for truck diagnostics and repair. Understanding the importance of accurate diagnostics, Wiers technicians used specialized software tailored for the vehicle in question. Upon a thorough inspection, they identified an easily accessible electrical issue created by the previous service provider. Instead of replacing the ECM, Team Wiers repaired the issue, restoring full operation to the vehicle, and saved the customer thousands.
Results & Savings
✅ Cost Savings: Instead of a $6,000 ECM replacement, the repair cost was reduced to under $2,000—saving the fleet operator over $4,000 in truck parts.
✅ Reduced Downtime: Quick and accurate troubleshooting ensured the vehicle was back in operation faster, minimizing business disruptions.
✅ Avoiding Additional Costs: Had the ECM been replaced as originally suggested, the vehicle would still have faced performance issues, requiring further repairs.
✅ Increased Trust: Impressed by Wiers’ expertise and commitment to cost-effective solutions, the fleet operator strengthened its relationship with Wiers for future fleet maintenance needs.
Why You Can Trust Wiers With Your Fleet
By leveraging advanced diagnostic tools and expert troubleshooting, Team Wiers helped a fleet operator avoid unnecessary costs and downtime. This success story showcases Wiers’ dedication to delivering reliable, cost-effective fleet maintenance solutions that keep businesses moving forward.
Think your fleet could benefit from this level of proactive care? Learn more about the Wiers Fleet Partner Program at wiers.com/fleet-partner-program.
