Customer Profile
A national distributor operates a large fleet of commercial vehicles across multiple locations. With time-sensitive deliveries and a highly competitive market, maintaining fleet uptime and cost efficiency is critical to their operations.
The Challenge
At their Evansville, Indiana location, a vehicle was taken out of service due to an electrical malfunction. A different service provider initially diagnosed the issue and recommended replacing the Engine Control Module (ECM), a costly repair estimated at over $6,000. However, their diagnosis relied on generic diagnostic software, which lacked the precision required for this specific vehicle.
The Wiers Solution
Seeking a second opinion, the fleet operator turned to Team Wiers. Understanding the importance of accurate diagnostics, Wiers technicians used specialized diagnostic software tailored for the vehicle in question. Upon a thorough inspection, they identified that the real issue was a misplaced fuse—incorrectly positioned by the previous service provider. Instead of replacing the ECM, Team Wiers simply relocated the fuse to its correct position, restoring full operation to the vehicle.
Results & Savings
✅ Cost Savings: Instead of a $6,000 ECM replacement, the repair cost was reduced to under $2,000—saving the fleet operator over $4,000.
✅ Reduced Downtime: Quick and accurate troubleshooting ensured the vehicle was back in operation faster, minimizing business disruptions.
✅ Avoiding Additional Costs: Had the ECM been replaced as originally suggested, the vehicle would still have faced performance issues, requiring further repairs.
✅ Increased Trust: Impressed by Wiers’ expertise and commitment to cost-effective solutions, the fleet operator strengthened its relationship with Wiers for future maintenance needs.
Conclusion
By leveraging advanced diagnostic tools and expert troubleshooting, Team Wiers helped a fleet operator avoid unnecessary costs and downtime. This success story showcases Wiers’ dedication to delivering reliable, cost-effective fleet maintenance solutions that keep businesses moving forward.
Think your fleet could benefit from this level of proactive care? Learn more about the Wiers Fleet Partner Program at wiers.com/fleet-partner-program.
