Customer Profile
A national distributor operates a large fleet of commercial vehicles. With time-sensitive deliveries and a competitive market, maintaining uptime and cost efficiency is essential to their operations.
The Challenge
One of their fleet vehicles in Lafayette, Indiana, began experiencing performance issues. A different service provider diagnosed the problem as a faulty turbocharger and recommended a costly $5,000 repair. Concerned about the high cost and potential downtime, the fleet operator sought a second opinion from Team Wiers Lafayette.
The Wiers Solution
Upon inspecting the vehicle, Team Wiers performed a thorough diagnosis. Instead of a failed turbocharger, the actual issue was identified as a clogged crankcase filter—a much simpler and more cost-effective fix. Wiers promptly replaced the filter, resolving the problem for only $1,400.
Results & Savings
✅ Cost Savings: The fleet operator avoided an unnecessary $5,000 turbocharger replacement and resolved the issue for just $1,400.
✅ Reduced Downtime: The correct repair saved an estimated 3-4 days of downtime.
✅ Avoiding Additional Repairs: Had the turbocharger been replaced as originally suggested, the vehicle would still have faced the same performance issues—requiring further costly repairs.
✅ Operational Efficiency: The vehicle was back on the road quickly, ensuring minimal business disruptions.
✅ Increased Trust: Impressed by Wiers’ expertise and honesty, the fleet operator expanded their partnership with Wiers Fleet Partners.
Conclusion
This success story highlights the importance of working with experienced technicians who have the right training and diagnostic tools to get repairs right the first time. Team Wiers not only saved the fleet operator thousands of dollars but also reinforced the value of precise, expert fleet service.
Customer Feedback
The fleet operator was highly satisfied with Team Wiers Lafayette’s accurate diagnosis and cost-saving approach, leading to an expanded partnership for future fleet maintenance needs.
Thanks to Team Wiers Lafayette for making #TRUCKSROLL!
Think your fleet could benefit from this level of proactive care? Learn more about the Wiers Fleet Partner Program at wiers.com/fleet-partner-program.
