Meet Tom Gatschet – Technician Trainer & Brand Promise Champion
Team Wiers is excited to introduce Tom Gatschet, our newest addition to the training department. With three years at Wiers and extensive industry experience, Tom brings a wealth of knowledge that will elevate our technician capabilities and strengthen our commitment to Master Workmanship on every repair.
From the Field to the Training Floor
Tom’s journey in the trucking and fleet service industry spans multiple sectors. He has extensive experience working with private trucking and construction fleets, as well as independent repair facilities. This comprehensive background gives him deep insight into fleet operations, maintenance protocols, and the unique challenges commercial vehicle operations face daily.
For the past three years at Wiers, Tom has served as both a Mobile Service Technician and Mobile Crane Technician. This hands-on experience in our mobile service operations gives him a real-world understanding of what it takes to keep #TRUCKSROLL.
Committed to Excellence and Growth
“I am committed to leveraging my extensive industry experience to mentor colleagues and share best practices across our organization,” says Tom. “By facilitating knowledge transfer and providing guidance based on real-world fleet operations experience, I aim to contribute to our team’s professional development and operational excellence.”
What Drives Tom’s Approach
When working with fleet customers, Tom’s top priority is clear: understanding each fleet’s unique operational needs and business objectives. He focuses on building strong client relationships by delivering exceptional, individualized service that makes every customer feel they receive his undivided attention and support.
Tom maintains fleet reliability through rigorous inspection protocols that enable proactive identification of maintenance needs and potential failure points. He understands the critical balance between uptime requirements and cost management, knowing that preventing downtime through quality maintenance delivers superior long-term value.
Leadership Philosophy: Trust but Verify
Tom’s leadership style centers on “trust but verify” – empowering team members with autonomy and responsibility while maintaining appropriate oversight to ensure accountability and success. He focuses on developing future leaders by fostering a collaborative environment that encourages forward-thinking problem-solving and builds cohesive, high-performing teams.
What Motivates Excellence
“What motivates me to deliver exceptional service every day is understanding that my individual contributions directly impact team success, customer satisfaction, and overall company performance,” Tom explains. “I’m driven by the knowledge that my commitment to excellence creates a ripple effect that strengthens our collective ability to meet and exceed expectations.”
Passionate About Problem-Solving
What Tom loves most about the trucking industry is the opportunity to collaborate with dedicated professionals and tackle complex technical challenges that keep supply chains moving efficiently. He’s particularly motivated by the problem-solving aspect of ensuring timely repairs and maintenance, knowing his work directly enables customers to receive essential products and services without delay.
Ready to Share Knowledge and Uphold Our Brand Promises
Tom is excited about his new role in technician training because it allows him to share his extensive industry knowledge with fellow technicians, helping them develop skills necessary for long-term career success. He’s passionate about ensuring every technician is equipped to uphold our brand promises and deliver consistent, high-quality service in every customer interaction.
Tom’s Work Ethic in Three Words:
- Problem-solver
- Excellence-driven
- Collaborative
Experience the Wiers Difference
Tom’s commitment to excellence and knowledge-sharing exemplifies what makes Team Wiers different. Our investment in training and development ensures every customer receives master workmanship and proactive communication every time.
Ready to experience the difference trained, dedicated technicians make for your fleet?
Team Wiers makes #TRUCKSROLL so our customers deliver more products and services in a safe, reliable, and cost-effective manner.
